We normally dispatch our orders once or twice a week via Royal Mail. With this in mind, please be aware that your order may take up to a week to get to you, based upon when we can dispatch it. We aim to dispatch orders within 5 days of cleared payment, and can only give approximate delivery periods based on approximate dispatch times. Drop us an email if you’ve got any questions about it though.
During busy periods such as the festive season and school holidays, this may take slightly longer. If there is a delay in dispatching your order for any reason, we’ll email you and let you know. Please make sure you’ve provided the correct delivery and contact details when ordering. Pretty Insulting can’t accept responsibility for shipping to an incorrectly provided address. You can email us anytime if you think there’s been an error and we’ll help to sort it out as best we can.
We have a flat rate postal charge for all products, so if you order a few things at once, you’ll still only pay the same postage as if you only ordered one item. Please feel free to contact us if you need something shipped more urgently and we can work out any additional postage costs for priority shipping.
Physical orders are currently only shipped within the United Kingdom and Republic of Ireland. We’ll let you know as soon as this changes!
We hope you love your product, but if you’d like to return an item, you can do. Cancellations and returns must be dealt with within 14 days of your order. Contact us via email with your information and order number and we’ll let you know how to return your item.
When returning an order, please include a note with your name and contact email if possible, just to be extra sure we know who it has come back to us from.
If you wish to cancel your order before you receive your completion email, please email firstname.lastname@example.org with ‘Cancellation’ as the title of your email. If we receive this in time, we will not dispatch your order and will refund your payment. If you wish to cancel once you have received the completion email then you will need to wait until the order has been delivered to you and follow this returns policy. Returns are accepted only for cancelled or faulty goods.
Returning a cancelled order:
To return an order that has been cancelled by you, you must do so within 14 days of receipt. The product must be returned unused, in the same condition as received by you and in the original packaging. Once we have received the product from you in unused condition, we will refund you the sum you paid for it, within 14 days. It is at our discretion whether returned items are in a resalable condition in order to qualify for a full refund.
Returning an order where the product is faulty:
We hope your product reaches you in perfect condition, but if you think it is faulty or that we have made an error, please contact us via email and we will work with you to sort out its return, replacement or refund. In cases of faulty goods, a replacement will be issued when we receive the faulty order from you, unless you wish to be refunded instead.
If you do wish to be refunded, please advise us via email and when we have received the product from you, we will refund you the sum you paid for it, within 14 days. If you would like a replacement item, please advise us via email and we will issue one once we have received the product you are returning. In such cases of faultiness or error on our part, we will cover the costs of postage for the replacement item.
You will be responsible for any postage and packaging charges incurred when returning goods, except in the case of an error on our part or of faulty good. When returning items, we strongly advise you to return products by a guaranteed postal service, such as recorded delivery or courier, as you are responsible for the goods until I have received them. If products are ‘lost in transit’ while being returned, a refund will not be considered unless proof of postage by you is supplied.
We can work with you to sort out returns and refunds via email, so please do get in touch.